Privacy Policy
Last updated: 27 March 2026
At a Glance
- We only collect what we need — your name, email, and organisation name to run your account, plus event data you choose to submit.
- We never sell your data — your personal information is not shared with advertisers or data brokers.
- Payments are handled by Stripe — we never see or store your card details.
- You are in control — you can view, update, export, or delete your data at any time.
- We use minimal cookies — only what is necessary to keep you logged in and the site working.
- Your data stays in the UK/EEA — we use providers with appropriate safeguards in place.
1. Who We Are
Dartmouth Live (dartmouthlive.co.uk) is operated by G. Bancroft trading as Arete AI. We are the data controller for the personal data collected through this platform.
Contact details:
- Email: hello@dartmouthlive.co.uk
- Post: G. Bancroft, Arete AI, First Floor Swan Buildings, 20 Swan Street, Manchester, M4 5JW
2. What Personal Data We Collect
The personal data we collect depends on how you use Dartmouth Live:
| Data Type | Collected From | Purpose |
|---|---|---|
| Name and email address | Venue Subscribers, Artists | Account creation and communication |
| Organisation / venue name | Venue Subscribers | Displayed on event listings |
| Artist biography and links | Artists | Displayed on artist profile page |
| Event details (title, date, description, category, price) | Venue Subscribers, One-off listers | Published on the public calendar |
| Payment information | Venue Subscribers, One-off listers | Processed by Stripe (we do not store card details) |
| Login credentials (hashed password or magic link token) | All registered users | Authentication (managed by Supabase Auth) |
| IP address and browser information | All visitors | Security, analytics, and server logs |
2.1 Venue Subscribers
When you register as a Venue Subscriber, we collect your name, email address, organisation name, and contact details. We also receive confirmation of your subscription status from Stripe (but not your payment card details).
2.2 Artists
When you create an artist profile, we collect your name, email address, biography, and any links you choose to provide (e.g. website, social media). This information is displayed publicly on your profile page.
2.3 Public Viewers
If you browse Dartmouth Live without creating an account, we do not collect any personal data beyond standard server logs (IP address, browser type, pages visited). These logs are used for security and performance monitoring only.
3. How We Use Your Data
3.1 To provide and operate the service
We use your data to create and manage your account, display your event listings and artist profiles, process payments, and communicate with you about your account or submissions. The legal basis for this processing is performance of a contract (Article 6(1)(b) UK GDPR).
3.2 To improve the platform
We may use aggregated, anonymised data (such as the total number of events listed or page views) to understand how the platform is used and to improve it. This data cannot identify individual users. The legal basis is legitimate interest (Article 6(1)(f) UK GDPR).
3.3 To communicate with you
We may send you essential service emails, such as account confirmations, subscription reminders, and moderation decisions. We will not send marketing emails unless you have opted in. The legal basis for service emails is performance of a contract; for marketing emails it is consent (Article 6(1)(a) UK GDPR).
3.4 To comply with legal obligations
We may process your data where necessary to comply with legal obligations, such as tax and accounting requirements. The legal basis is legal obligation (Article 6(1)(c) UK GDPR).
4. Publicly Visible Data
The following data is displayed publicly on the Dartmouth Live website and is visible to anyone:
- Event listings: event title, date, time, venue name, category, description, and ticket price.
- Artist profiles: artist name, biography, and any links the artist has chosen to include.
- Venue names: displayed alongside event listings.
Your email address and login credentials are never displayed publicly.
5. Artist Tagging
Venue Subscribers may tag artists on their event listings. When an artist is tagged, their name and a link to their profile will appear on the event listing. This is visible to the public.
If you are an artist and believe you have been incorrectly tagged on an event, you can contact us at hello@dartmouthlive.co.uk to request removal.
6. Cookies
Dartmouth Live uses a minimal number of cookies, limited to what is necessary for the platform to function:
- Authentication cookies: used to keep you logged in to your account. These are essential cookies and do not require consent.
- Session cookies: used to maintain your browsing session. These expire when you close your browser.
We do not use advertising cookies, tracking cookies, or third-party analytics cookies. We do not use Google Analytics or similar tracking services.
7. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation, you have the following rights:
| Right | What It Means |
|---|---|
| Access | You can request a copy of the personal data we hold about you. |
| Rectification | You can ask us to correct inaccurate or incomplete data. |
| Erasure | You can ask us to delete your personal data (the "right to be forgotten"). |
| Restriction | You can ask us to restrict how we process your data in certain circumstances. |
| Data portability | You can request your data in a structured, commonly used, machine-readable format. |
| Objection | You can object to processing based on legitimate interest. |
| Withdraw consent | Where processing is based on consent, you can withdraw it at any time. |
To exercise any of these rights, contact us at hello@dartmouthlive.co.uk. We will respond within one calendar month, as required by law.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled. Visit ico.org.uk for more information.
8. Who We Share Data With
We do not sell your personal data to anyone. We share data only with the third-party services necessary to operate the platform:
| Provider | Purpose | Data Shared | Location |
|---|---|---|---|
| Stripe | Payment processing | Name, email, payment details | US (with EU/UK safeguards) |
| Supabase | Database and authentication | Account data, event data, auth tokens | EU (Frankfurt) |
| Hostinger | Server hosting | Server logs (IP addresses) | EU |
Each of these providers has their own privacy policy and data processing agreements. We have selected them on the basis that they provide adequate safeguards for personal data.
9. How We Protect Your Data
We take the security of your data seriously. Measures include:
- Encryption in transit: all data transmitted between your browser and our servers is encrypted using HTTPS/TLS.
- Encryption at rest: database data is encrypted at rest by our hosting and database providers.
- Access controls: only the platform administrator has access to the database and server infrastructure.
- Password security: passwords are hashed using industry-standard algorithms and are never stored in plain text.
- Row Level Security: database access is restricted so that users can only access their own data, enforced at the database level.
10. How Long We Keep Data
- Active accounts: we retain your data for as long as your account is active.
- Deleted accounts: when you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal or accounting purposes (e.g. payment records, which we retain for 7 years as required by HMRC).
- Event listings: past event listings may be retained in an anonymised form for historical reference, with personal identifiers removed.
- Server logs: IP addresses and access logs are retained for up to 90 days for security purposes.
11. Children's Data
Dartmouth Live is not intended for children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe that a child under 18 has created an account, please contact us at hello@dartmouthlive.co.uk and we will take steps to delete the account and associated data.
There is no age restriction on browsing published events, as no personal data is collected from public viewers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we use data or to comply with legal requirements. If we make material changes, we will notify registered users by email and update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
Quick Reference
| Question | Answer |
|---|---|
| Who is the data controller? | G. Bancroft trading as Arete AI |
| Do you sell my data? | No, never. |
| Do you use tracking cookies? | No. Only essential authentication and session cookies. |
| Where is my data stored? | EU (Supabase in Frankfurt, Hostinger in EU) and Stripe (US with UK/EU safeguards). |
| Can I delete my account? | Yes, at any time from your dashboard or by contacting us. |
| How do I contact you? | Email hello@dartmouthlive.co.uk |
| Who can I complain to? | Us first, then the ICO (ico.org.uk) if not resolved. |